Feedback from previous guests about their experience.
56%
liked the hotel and would stay again
Amenities
Friendly staff
Limited breakfast
Far from main areas
5.6/10
Guest rating
Rooms
6.5
Location
5.0
Service
6.0
Dining
5.8
Guest reviews
5.6/10
based on 6 reviews
7.8
7.8/10based on 1827 reviews
James
United States,
April
2024
5.8/10
The hotel had both positives and negatives. The rooms were spacious and clean with many amenities but needed maintenance, the service was friendly but could be more attentive to guest convenience. The location was a bit congested and far from main areas, and the dining offered a nice variety of options but was on the small side.
Rooms
7.0
The rooms were big and clean, with many amenities including a kitchen and washer/dryer, but they need major maintenance.
Service
6.0
The staff was very friendly, but I had to wait until almost 5 pm to check-in, and they could have been more proactive in handling issues like resetting the A/C.
Location
5.0
The hotel is quite far from downtown and uptown, in a maze of a parking lot connected to a few buildings, not near subway, and the breakfast offering was limited.
Dining
6.0
The dining provided a nice variety of food but was small and limited in options.
Facilities
The hotel offered car hire, dry cleaning, housekeeping, and laundry services.
Amenities
Limited breakfast
Louis
United Kingdom,
March
2024
5.6/10
My stay at the hotel had its ups and downs. While the rooms had some cleanliness issues like hair on the bed and pillows and stains on the bathtub drape, the hotel provided me with two rooms although without kitchen utensils. The service was a bit slow, but the staff was friendly. The location was not very convenient, taking up to an hour to reach downtown. The dining options were limited, and the breakfast hours were too early. However, the boiled eggs were a nice touch. The facilities were average with no standout features.
Rooms
5.0
I found some cleanliness issues in the rooms, like hair on the bed and pillows, and the bathtub drape had stains on it.
Service
7.0
The staff was friendly even though the service was a bit slow.
Location
5.0
The location was not very convenient, taking up to an hour to reach downtown.
Dining
6.0
The dining options were limited, and the breakfast hours were too early, although the boiled eggs were a nice addition.
Facilities
6.0
The facilities were average with no standout features.
Oliver
United Kingdom,
February
2024
5.0/10
The hotel had spacious rooms with balconies and a kitchen, ideal for families. However, the constant noise from the ventilation system led me to change hotels, which turned out to be the best decision. The service was unhelpful and rude, lacking experienced staff members. The location was far from downtown Toronto but suitable for family visits in Thornhill. Facilities were basic and needed improvement.
Rooms
7.0
The rooms were spacious, equipped with balconies and a kitchen, perfect for a family of 4.
Service
5.0
The service was lacking, staff were not helpful and made decisions poorly.
Location
5.0
The location required lengthy commutes to downtown Toronto but was suitable for family visits in Thornhill.
Dining
6.0
Facilities
5.0
Basic facilities that could be improved.
Mickey
United States,
October
2023
7.4/10
I had a wonderful stay at the hotel with big, clean rooms that offered a great view. The service was top-notch with friendly and welcoming staff. The location was a bit confusing but still close enough to Toronto City Centre. The dining experience was just okay, and the facilities were satisfactory overall.
Rooms
9.0
The rooms were big, clean, and had a great view.
Service
8.0
The service was friendly and welcoming.
Location
7.0
The location was close to Toronto City Centre but slightly confusing.
Dining
6.0
The dining was okay but not spectacular.
Facilities
7.0
The facilities were satisfactory.
Thomas
United States,
July
2023
5.0/10
My stay at the hotel was not the best experience. The rooms were not well-maintained, with dust all over the walls, and the ventilation system made annoying noises that disturbed my sleep. The location was out of the way, far from downtown and attractions, and the dining options were limited. The saving grace was the friendly Indian male staff at check-in, but overall, changing hotels was the best decision I made.
Rooms
5.0
The rooms had dust all over the walls and were not well maintained. The ventilation system made annoying noises that disturbed my sleep.
Service
5.0
The service was slow to respond, and the staff, apart from one friendly Indian male at check-in, were not welcoming.
Location
5.0
The location was out of the way and far from downtown and attractions, making it inconvenient for exploring the city.
Dining
5.0
The dining options were limited and could have been better.
Facilities
5.0
Facilities were subpar, and the noise from the nearby freight line was a drawback.
Stuart
United Kingdom,
May
2023
7.4/10
The hotel rooms are spacious and sleek but had dust all over the walls and were uncomfortably warm. Despite that, the setup worked out perfectly for my wife, me, and our adult daughter utilizing the sofa pullout. The service was exceptional, with staff going the extra mile to assist us. The location was good for meetings but lacked nearby activities. The dining options were not to my preference, but the Liberty Suite was an excellent choice. Overall, the facilities were satisfactory, catering to various needs.
Rooms
7.0
The rooms are spacious and sleek but had dust all over the walls and were uncomfortably warm. The setup was ideal for my family.
Service
9.0
The service was exceptional, with staff going the extra mile to assist us.
Location
6.0
The location was good for meetings but lacked nearby activities.
Dining
7.0
The dining options were not what I preferred, but the Liberty Suite stood out as an excellent choice.
Facilities
8.0
The facilities catered to various needs and were overall satisfactory.